If you have any questions regarding the website or products please contact Osaka HQ.

Email: support@osakaworld.com

Openings hours office
Mon-Thu 8.30 to 12.30 - 13.30 to 17.30
Fri 8.30 to 12.30 - 13.30 to 16.30

Shipping
Europe: Free Shipping for orders over €80,00 on all EU orders. The estimated delivery time is 2-5 working days.

!! Note: At the moment we don't ship to Norway and Finland.

UK: Free Shipping for orders over £100,00 on all UK orders. The estimated delivery time is 3-5 working days.

!! Note: All orders above £135 will be subject to import tax for UK. Check our Customs & Import Fees tab for more information.

Returns
We do not offer free returns. A return fee will be deducted from your refund to cover part of the return shipping costs. The applicable fee depends on the country you are returning your order from:

• Belgium: €4.95
• France: €5.95
• Netherlands: €4.95
• Germany: €6.95
• All other countries: €6.95

The return fee is automatically deducted from your refund once your return has been processed.

! For UK: When you live in the UK, receiving your refund can take up to 30 days due to Brexit.

For more information about Shipping and Returns please consult our FAQ