COVID-19 Respons

Message to our community 

With the current situation surrounding COVID-19, it’s crucial that we look out for
each other. The only way we can get passed this is to take responsibility and
work together to fight this. Our top priority is the well-being of our
teammates and the well-being of fans and the community. We are doing our
part to help stop COVID-19 from spreading.
 

Our online shop is open 

Currently, our shop remains active with all of your favorites still available for
purchase. Please note that delivery times may vary. Our partners are doing
everything they can to offer as smooth a service as possible. Please keep an eye on
our social channels or email to stay up to date with further developments.
In the meantime, we are working out new ways to support our customers even more. 
 

At your service

Our Team is currently working remotely and happy to help you out with any
questions you may have. We will do our best to answer you instantly! 
Please send your queries to support@osakaworld.com to let us know how we can help!  
Stay safe and take responsibility so you can keep your loved ones safe!
 
 

FAQ

-Are the products safe when they arrive?
 In general, because of poor survivability of these coronaviruses on surfaces, there
is likely a very low risk of spread from products or packaging that are shipped
over a period of days or weeks at ambient temperatures. Coronaviruses are
generally thought to be spread most often by respiratory droplets.

-Does the current situation affect the delivery date?
Minor delays are happening internationally. We are constantly in contact with our carriers, they are
informing us of the changing circumstances that they face on a daily
basis. Please keep an eye on our social channels or email for the latest news,
we’ll be sure to communicate any significant delays.

-Is it possible to extend the 14-day return period? 
We have extended the return period to 30-days.

-Are there any running promotions at the moment to support the community?
Yes, there are. Keep your eye on social media or subscribe to our newsletter. 
 
More Questions?
Please contact our support team here:  support@osakaworld.com

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