- Delivery methods & costs
- Customs & Import fees
- Order Status
The shipping options may vary depending on the delivery address, the time of your purchase and item availability.
When processing your purchase, the shipping methods, the cost and the delivery date available for you will be shown.
At Osaka Hockey we want our delivery service to be quick and efficient.
Our relationships with both national and international couriers guarantee that.
Your order should be shipped within 48 hours.
Production orders like teamwear and some other apparel items may take up to 6 days to ship.
Custom Hockey stick orders can take up to 30 days.
All goods are physically checked by our staff prior to shipping.
All goods will be shipped via national or international couriers and will require a signature upon delivery.
A tracking number will be made available for you to trace your parcel.
Orders can be shipped to your home or your work place.
Delivery options:
Benelux, Germany & UK delivery:
-
Standard Shipping / Delivery = € 7,5
For orders under €80,00
The estimated delivery time is 2-5 working days. -
Free Shipping
For orders over €80,00
The estimated delivery time is 2-5 working days.
- Rest of Europe delivery:
-
Standard Shipping / Delivery = € 15
For orders under €80,00
The estimated delivery time is 2-5 working days. -
Free Shipping
For orders over €80,00
The estimated delivery time is 2-5 working days.
-
Standard Shipping / Delivery = € 15
!! NOTE: At the moment we don't send packages to Sweden, Finland, Norway and Denmark.
- USA & Canada delivery:
-
Standard Shipping/Delivery = €15
For order under €200,00
The estimated delivery time is 5 working days. -
Free Shipping
For orders over €200,00
The estimated delivery time is 5 working days.
- Rest of the world delivery:
-
Basic Shipping / Delivery = € 55
The estimated delivery time is 5-10 working days.
-
Basic Shipping / Delivery = € 55
As all orders are currently shipped from Europe, you may have additional import fees upon delivery.
UK – All orders above £135 will be subject to import tax. For more information, please check with the UK Customs and Border Protection Department.
USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department.
REFUSING TO PAY CUSTOMS
If you choose to refuse the customs fee and the parcel is returned back to Osaka World, a shipping & handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
MORE QUESTIONS?
Please contact our support team here - support@osakaworld.comSplit orders
Different items might ship from different distribution centres within the same order. If that’s the case, we will email you which shipments contain which items.
You will receive status updates of your order by email.
You can find this information in the section "Account". If you are not registered, you can find an “Order information” link in the confirmation email to track your order.