FAQ / General information
FAQ / General information


If you have any questions regarding the website or products please contact Osaka HQ.

Osaka Hockey Europe NV
Schijnpoortweg 137
2170 Merksem


Openings hours office
Mon-Thu 8.30 to 12.30 - 13.30 to 17.30
Fri 8.30 to 12.30 - 13.30 to 16.30

Privacy Policy


EFFECTIVE DATE: 23 05 2018


OSAKA HOCKEY EUROPE NV (OSAKA), together "we" or "us", want to give you the best experience possible. We use the personal information you share with us to make our products and services and your experience even better. This privacy statement aims to give you a clear view of how we use personal information that you provide, our dedication to protecting it, your rights and the options you have to control your personal information and protect your privacy. It also outlines what personal information we collect about you when you visit our websites or stores, how we use your personal information and the third parties we will share it with.

We use personal information for various purposes, as described in detail below.


OSAKA HOCKEY EUROPE NV, and affiliate entities of OSAKA, controls the processing of any personal information collected through marketing cookies used on the OSAKA website OSAKA HOCKEY EUROPE NV has its offices at Schijnpoortweg 137, 2170 Merksem, Belgium. The local OSAKA affiliate handling your purchase on our website controls the processing of your personal information when you order from our web shop, in the course of its handling of your purchase.


“Personal information” is any information that relates to you and identifies you personally, either alone or in combination with other information available to us. OSAKA will collect various types of personal information about you, including the following (as applicable):




If you sign up for an OSAKA account, we will ask for your name, e-mail address, date of birth and password.


OSAKA will also collect the following information when you sign up for an account if you choose to provide it: telephone number, gender, personal preferences, social identifier if you choose to log in to your account via social media and age or date of birth.


When you use our products and services we will ask for personal information (at the moment of collection we will explain what information is required in order for us to provide the particular product or service, and what information you may choose to provide), such as:

your postal address and payment details when ordering from our web shop;

your date of birth and/or confirmation that you are above a certain age;

your email-address when signing up for one of our contests, free prize giveaways ("Prize Giveaways") or newsletters;

a record of our correspondence with you (including any feedback you have provided on any of our products or services), if you have been in contact with our Customer Service.


If you choose to create an OSAKA account through your social network account (such as Facebook), your sign-on credentials will be imported via your social network account. Please note that when you use this "social sign-on" option, we will use the following personal information:

your Facebook identifier

We will often also receive certain personal information (which you have agreed to be accessible on your public profile) via the social network, such as:

your name, age, location, preferences, occupation, and other public profile information such as your pictures or your friends list on the social network, as well as your likes. This information will not be shared with OSAKA by Facebook if you have a private profile.

This information is not requested by OSAKA, but is provided by the social network through the use of the social sign-on option if you have a public profile, in line with the social network's terms of use. OSAKA will not use such information without your consent.


We will also collect personal information about you when you interact with our brand and websites and how you use them, as follows:

Websites: we will collect information about the OSAKA websites that you visit and how you use them. A visit to one of our websites results in data being sent from your browser to our servers. We will collect personal information in this way, such as:

your IP address;

the date and time of the visit and how long you remained on our website;

the referral URL (the site from which the visitor has come);

the pages visited on our website; and

information about the device and browser (such as, browser type and version, operating system, etc).

Cookies and similar devices: We and our partners use various technologies to collect and store information when you visit our websites, and this will include sending one or more cookies or other similar devices to your device.


Most of the information we collect about you will be personal information that you have voluntarily provided to us, for example, through our websites, e-shops, in-store etc. Other sources from whom we may obtain your personal information include:

our Point of Sale systems ([i.e. certain information may be collected about you when you make a purchase in one of our stores]);

other OSAKA group companies; and

third parties (such as credit reference agencies, law enforcement/regulatory bodies, and companies providing commercially available databases etc.). Some of these third-party sources may include publicly-available sources of information.


The personal information we collect when you create first sign in will be used for identification and authentication purposes across OSAKA services, so you can use the same account details to log in from any location and on any device. The global single sign on will allow OSAKA systems to identify you wherever you are in the world, meaning you will not need to register with us again if you are signing in from a different country. It is necessary to process your personal data in this way for the performance of a contract with an OSAKA entity.

In addition, OSAKA will create a profile for you with the information needed to provide you with our products or services. The personal information we collect from the above other sources listed above will be used in the format that it is received, or, where appropriate, will be combined with personal information we obtain from other internal or external sources. We use and analyze this personal information where necessary for the following purposes detailed below:

Improving our products and services: we will use your personal information to build a profile on you in order to understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalize the products and services we offer you. We process your personal information in this way as it is necessary for the purposes of our legitimate interests in providing better products and services for you and our other customers.

Processing your order: we use relevant personal information described above (including your name, address and payment details) to process and deliver your order, and to notify you of the status of your order. In addition, we may use your age, year of birth or confirmation that you are above a certain age to ascertain whether you meet the minimum age in your country for online purchases and whether you are considered to be a minor for data protection and/or marketing law purposes. It is necessary to process your personal in this way for the performance of a contract with an OSAKA entity.

Preventing fraud: we will also use your personal information to assess your creditworthiness and to prevent fraud. For this purpose, we may need to share your personal information with our credit rating providers (see "how we share your personal information" below). This is necessary for the purposes of our legitimate interests in ensuring we are not the victim of fraud and to protect our legal rights set out in the Terms and Conditions.

To provide customer support: if you contact our Customer Service (or vice versa), we will use personal information such as your order information and contact history to process your request and provide you with the best service possible. We will process your personal information in this way if it is necessary for the performance of a contract with an OSAKA entity or if it is required for us to comply with any legal obligations. If it is not necessary to process your personal data for either of these reasons we will process it as it is necessary for the purposes of our legitimate interests in ensuring we can provide the best service possible.

To engage with you in relation to the programs or communities you decide to join.: we will use your personal information to provide you with the products and services you have requested from us, such as promotions and events. This will, if applicable, include the use of your personal information for submission and publication (on our website or a third party's) in relation to contests, Prize Giveaways and promotions, using your contact details for events. We will process your personal information in this way if it is necessary for the performance of a contract with an OSAKA. If it is not necessary for the performance of such a contract, we will process it as it is necessary for the purposes of our legitimate interests in providing these products and services appropriately and ensuring they function correctly. To the extent that we process location data, we do this on the basis of your consent to receiving these services, and we will not process location data before you have provided your consent to us doing so.

Social sign-on (this means the use of your social network credentials such as your Facebook user login information to create and sign into your OSAKA account): when you use the social sign-on option OSAKA will limit the use of public profile information to that which is necessary for the creation of your OSAKA account, as it is necessary for the performance of your contract with an OSAKA in relation to account creation. OSAKA will, upon receipt of any irrelevant information from the social network, discard such information. After having created your account, you will have the opportunity to supplement it with any information you would like to share with us, such as personal information you provide through a completed survey. We will process this personal information as it is necessary for the purposes of our legitimate interests in completing your profile and ensuring we have accurate records about you. To the extent we cannot process it to meet these legitimate interests, we will only process this personal information if you consent to providing it. Any supplemental information you provide to us will be used for the purposes and on the lawful grounds explained in this statement, including to enrich your OSAKA profile and to personalize your OSAKA experience.

Marketing: when you sign up to receive OSAKA newsletters, create an OSAKA single sign on, order or provide feedback on a product or service online or use our website, we will use your personal information to create a profile based on the information we hold about you. This is necessary for the purposes of our legitimate interests in ensuring we have accurate information about you in one place. We create your profile in accordance with your preferences in order to provide you with the best personalized experience, to send you personalized marketing messages and newsletters and for opinion research purposes. Below you can find a more detailed description of the ways in which we will use your personal information for these purposes.

What kind of information: the way you interact with our brand across all the different channels described above (e.g. the OSAKA website, social media and marketing messages we send you) and the information we collect in that regard from each of these channels provides us valuable information about your interests and preferences. This insight gives us the opportunity to offer you the best OSAKA experience possible. To learn about you and your interests, we analyze your interactions with our brand using various kinds of information, as set out above. In particular, we may combine the information we collect with information we lawfully obtain from third parties. This is necessary for the purposes of our legitimate interests in ensuring that we provide you the most appropriate offers for products and to personalize your experience. You can opt-out of us combining your personal information with the information lawfully collected from third parties through your account settings page or by contacting us using the contact details set out below. If you have given us your consent to send you marketing communications or if we are permitted by law to send such communications without obtaining your consent, we use the information that you have provided to us when interacting with us for sending you personalized marketing messages about OSAKA products or services, events, Prize Giveaways and promotions. In some instances we will also aggregate your personal information with that of other individuals, to create comprehensive reports about how customers use our products and services, and experience our brand. This is necessary for the purposes of our legitimate interests in analyzing our brand and determining how to improve our services.

What kind of channels: we will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send our personalized marketing communications.

What kind of messages: the messages we will send you will be personalized and tailored to your individual preferences and interests. We use analytics in order to generate such personalized messages. These analytics will process your personal information and place you in marketing segments, which determine the content of the messages and the offers you will receive from us. These direct marketing messages may contain information about our products and services, events, Prize Giveaways or promotions and OSAKA news. We personalize these messages on the basis of that it is necessary for the purposes of our legitimate interests in ensuring that we provide the most appropriate information. We will, in certain circumstances, also use the channels for opinion research (such as to ask if you would like to participate in a survey) and to learn about your experience and improve your experience with OSAKA, including by sending you personalized messages.

Re-targeting: our websites use re-targeting technologies, which we will only use after you have provided your consent. This enables us to show our visitors, who were already interested in our shop and our products and/or services, advertisements from us on partner websites. We believe that the display of personalized, interest-based advertising is more interesting and relevant to our customers than advertising that does not have a personal connection. Re-targeting technologies analyze the information we collect about your interactions with each OSAKA platform as described in relation to marketing above and information obtained from other parties, including your cookies, and display advertisements based on your past web-surfing behavior. We will process your data for re-targeting purposes with your explicit consent.

Ads: we also work with non-OSAKA companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect personal information about your visits to our websites and your interaction with our communications, including advertising. They will only collect this information to the extent you have consented to the placement of cookies for marketing purposes.

Enrichment of our data: where we have obtained your personal information from various sources we will combine this information in certain circumstances in order to enrich our understanding of your requirements and preferences in relation to our OSAKA products and services. For example, we may combine information you have provided us directly with information collected automatically, such as metadata or IP addresses or where we have collected anonymous browsing data through the use of cookies, we may later determine that this data relates to your browsing history and combine that data with the existing information we hold on you. We may also combine this information with other information (both personal information and anonymized) that we have lawfully obtained from third parties. We may use the information we hold to correlate your interactions with us via one device (such as a browser on a computer) with your interactions with us via another device. Specifically, we may carry out any of these exercises to be able to send you more personalized marketing or to prepare more effective marketing campaigns. This is necessary for the purposes of our legitimate interests to ensure that we provide you the most appropriate offers for products and to personalize your experience. You can opt-out of us combining your personal information with the information lawfully collected from third parties through your account settings page or by contacting us using the contact details set out below.

Conducting analytics: we will use the personal information we hold about you (as well as pseudonymized or anonymized information generated from your personal information) to carry out analysis and research. We carry out all such analysis and research on the basis that it is necessary for the purposes of our legitimate interests in understanding our customers and ensuring that our products meet the needs of our customers. The specific ways in which we carry out this analysis include:

data science/analytics, whereby we combine information we hold on a large scale in order to:

learn more about our customers and their preferences;

to identify patterns and trends amongst our customers;

enhance user experience on our websites;

provide information, content and offerings tailored to our customers' needs;

for general research and statistical purposes; and

for aggregated reporting purposes within OSAKA;

develop new products and services;

monitor performance of our products and services and/or improve our technology;

to be able to send you personalized marketing messages;

to display online ads to you.

  1. Analyzing our business: we will use your personal information (including by anonymizing and aggregating it with other customers' personal information) for sales, supply chain and financial analysis purposes, to determine how OSAKA is performing and where improvements can be made and where necessary to report back to our parent or affiliate group companies. This is necessary for the purposes of our legitimate interests in understanding how our business is performing, and considering how to improve our performance.

We will ask for your consent if we wish to use your personal information for purposes other than those listed in this privacy statement and as required to do so under applicable law. We will not use your personal information for other purposes before we have received such consent.


We treat your personal information with care and confidentiality and do not share it with third parties other than as set out below:

With other OSAKA entities

Each OSAKA entity that you interact with will share limited personal information which you provide when you sign up (your name, email address, password and date of birth) with other OSAKA entities to enable the global single sign-on and for authentication purposes, so that you can use the same sign in information anywhere in the world and our systems will recognize your details. This is necessary for the performance of your contract with OSAKA.

Each OSAKA entity may share information we keep in your profile with other OSAKA entities if both entities are responsible for your personal information, or if the other entities are acting as our service providers and processing your personal information on our instructions or on our behalf. This sharing is to ensure that each OSAKA entity has access to all data for which it is responsible, in order that it can comply with its legal obligations.

Each OSAKA entity will also share your other personal information, as well as anonymized and aggregated information, with other OSAKA entities (such as OSAKA HOCKEY EUROPE NV, the parent company of the group, and/or other OSAKA entities as necessary). They will use this personal information for trend analysis, which is necessary for the purposes of their legitimate interests in analyzing their performance.

The local affiliate handling your purchase will share information about your purchases when ordering from our web shop with OSAKA HOCKEY EUROPE NV, OSAKA HOCKEY EUROPE NV will share information collected through cookies used on the OSAKA website with the local OSAKA affiliate handling your purchase on our website. We will collect and share information from marketing cookies on the basis of your consent. If you do not give your consent, we will only use functionality cookies. We will collect and share information from functionality cookies to meet our legitimate interests in ensuring that our website functions correctly and that we keep our records accurate and up to date.

With service providers

We will share limited the personal information you provide when you sign up for an OSAKA single sign-on (your name, email address, password and date of birth) with our cloud service providers for the purposes of identification and authentication, so that you can log on to your OSAKA account quickly and with the ease and speed you expect from us from anywhere in the world.

We will also share your personal information as necessary and only for the purposes and on the lawful grounds described above with various third parties who process your personal information on our behalf, such as third parties that run Prize Giveaways/competitions, hosting, delivery, payment and fraud management providers, credit scoring agencies and analytics platform providers. We require that these service providers and other third parties adhere to strict rules when processing your personal information, including to only use your personal information in accordance with OSAKA’s instructions and the applicable laws.


Our website will, in certain circumstances, provide you with social plug-ins from various social networks. If you choose to interact with a social network such as Facebook or Twitter (for example by registering an account), your activity on our website will also be made available to that social network. This is necessary for the performance of your contract with an OSAKA entity which allows you to interact with a social network. If you are logged in on one of these social networks during your visit to one of our websites or are interacting with one of the social plug-ins, the social network might add this information to your respective profile on this network based on your privacy settings. If you would like to prevent this type of data transfer, please log out of your social network account before you enter one of our websites where possible. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal information, what rights you have and how you can maintain suitable privacy settings for your needs.


OSAKA will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend OSAKA’s property and legal rights, to protect the personal safety of OSAKA website or by order of a valid injunction from a court or law enforcement agency.


We will share your personal information with other third parties (different from those described above, for example, sports or fitness centers or when you decide to connect our devices with third party devices) in other limited circumstances. In these instances we will, where required by applicable law, obtain your consent to share your personal information in this way.


We are committed to protecting your personal information and implement appropriate technical and organizational security measures to protect it against any unauthorized or unlawful processing and against any accidental loss, destruction, or damage.


We will keep your personal information for two years from your last interaction with us, such as the date your account was deleted, your last purchase or in some other way contacted or interacted, unless a longer or shorter retention period is required by law, is necessary in the course of legal proceedings or is otherwise needed for a particular purpose under applicable law.

The following are examples to illustrate how OSAKA keeps your personal information for as long as necessary for a particular purpose:

we may keep your personal information collected during a purchase for as long as required by tax laws (longer than 2 years in some European countries);

we may keep your personal information for a shorter period if you ask us to delete your personal information. In such a case, OSAKA will aim to delete your personal information within a maximum period of one month from the date of the request;

information collected in connection with promotions will be kept for no longer than one month following the end of the promotion.


Unless stated otherwise, we store and process your personal information in the European Union. There will, however, be occasions when we need to transfer your personal information outside of the European Economic Area ("EEA") to a country is not regarded under European Law as providing the same level of data protection as the country in which you normally use our products and/or services. For example, the personal information you provide when you sign up for an OSAKA account will be stored in the European Union, and also by other OSAKA entities and our cloud services providers located outside the EEA for the purposes of authenticating your account and signing you in. In these circumstances we will take appropriate steps to ensure that your personal information is adequately protected. Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organizational measures as OSAKA, so your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the contact details below.


As a general rule, we do not intentionally collect personal information about children under the age of 13. If we become aware that we have inadvertently collected personal information about children under the age of 13, we will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it.

Where we know a child is above the age of 13, but considered a minor under applicable law, we will obtain parental/guardian consent prior to using that child's personal information.


Our websites may contain links to third party websites, and some of our services provide you with access to third party services (such as social networks).

We have no control over how third party websites and services process your personal information. We do not review third party websites and services, and we are not responsible for such third party websites and services or their privacy practices. Please read the privacy statements of any third party websites or services that you access from our websites or services.


Fair play and transparency are important to us. We are open about the personal information we collect and have implemented mechanisms to enable you to exercise any rights you might have with respect to your personal information.


Where we have obtained your consent in relation to any matter in relation to your personal information (e.g. your consent to receiving direct marketing messages or your consent to the placement of cookies on your device), you can withdraw this consent at any time by contact us using the contact details set out below or changing your cookie settings.


If you have ordered products or services or registered an account with us, you can access your personal information through one of our websites. Our websites generally present you with the option to add, update or remove information we have about you

If any personal information we have about you is not accessible through our website, you can send us a request for access to this information at no cost using the contact details set out at the end of this privacy statement.

After receiving your request and sufficient information to verify your identity we will provide you with a copy of the personal information we have about you which you are entitled to have under applicable law. We will also confirm the purposes for which such personal information is being used, its recipients and the origin of the information.

You may write to us at any time requesting amendments to certain personal information that you consider to be incorrect or irrelevant or to request that we block, erase or otherwise remove your personal information. You may also write to us at any time to object to our use of your personal information, restrict our use of your personal information, or request that we provide your personal information in a usable electronic format and transmit to a third party (right to data portability). We will comply with these requests in relation to your personal information in line with applicable law.


All our marketing communications contain an easy way to opt out from receiving future messages, such as a link through which you can unsubscribe. You may also opt out for particular channels (for example email or SMS) as indicated in the message received in such channel or through your OSAKA account settings.

If you would like to opt out of receiving OSAKA marketing messages you may use the unsubscribe link contained in the messages you have received, or alternatively you could contact our:

Customer service department

Online at https://shop.osakaworld.com/contact-us

Note that if you choose to opt out of receiving marketing messages in the manner explained above, we will continue to process your personal information, in particular to allow us to understand your interests and preferences, but we will stop using your personal information to send you personalized or non-personalized marketing messages. If you would like us to stop such processing in part or in full, we have explained how to do this in the above paragraph.


OSAKA has pledged to adhere to the fundamental principles of privacy and data protection. We therefore regularly review our online privacy statement in order to ensure that it is free of errors and clearly visible on websites, that it contains appropriate information about your rights and our processing activities, and that it is implemented and is compliant with applicable law. We may update this privacy statement from time to time to keep it up to date, to keep pace with new developments and opportunities relating to the Internet and to stay in line with applicable law. If we make significant changes to this privacy statement, we will inform you by posting a notification on our websites and/or mobile apps along with an updated version of the privacy statement


If you have any questions about our use of your personal information, how to exercise your rights or about our privacy statement you are welcome to contact us at:


Online at https://shop.osakaworld.com/contact-us


by E-mail at: info@osakaworld.com

if you prefer to contact us by regular mail, please send your request to the following address:

Osaka Hockey Europe NV

Schijnpoortweg 137

2170 Merksem

Antwerp, Belgium

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to your local data protection authority using their website.

LAST UPDATED: 23 05 2018

Terms & Conditions

Introduction terms and conditions

OSAKA HOCKEY / OSAKA PEOPLE is operated by or on behalf of OSAKA HOCKEY EUROPE NV, Schijnpoortweg 137, 2170 Merksem, Belgium. BE0835689642

If you place an order through this website, upon confirmation that such order is accepted a sales contract will be executed between you and OSAKA, which will be governed by OSAKA’s Terms and Conditions and specifically by the Purchase Terms mentioned below.

Placing orders on the website / purchase terms  

It is important to read the purchase terms before ordering products online from the OSAKA website. Be sure the order is complete and accurate before submitting your order. If you have any questions, please contact OSAKA. 


The Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by OSAKA. In other words, you agree to these Purchase Terms, when you order anything from the Website or when you accept an offer from OSAKA.


Osaka has different types of products. This may include products completely designed by OSAKA, meaning fully designed and created by OSAKA ‘Standards Products’, as well as products that, although designed by OSAKA, may be customized or modified by you by selecting materials, colors or such other customization to your liking ‘Customized Products’ jointly products.


You need an e-mail address to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the website, which includes designing customized items, adding items to your shopping cart and submitting your order.

Placing an order on the website is easy:

  1. Find the products you want (and customize if applicable).
  2. Add the products to your shopping cart.
  3. Proceed to checkout.
  4. Select delivery and billing options.
  5. Review and submit your order.
  6. Receive an online order acknowledgment and order confirmation

When you submit an order we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the products are shipped to you - we will send you an email with an order confirmation. At this point a contract, containing these general conditions, comes into existence and is binding on you and us. We recommend you to print or download a copy of these general conditions and the order confirmation for future reference.

If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.


Fulfillment of all orders on our website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the contract we have cancelled:

  1. The product is not available / in stock.
  2. Your billing information is not correct or not verifiable.
  3. Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud.
  4. You are under 16.
  5. You are a reseller.
  6. There was a clear error in the price displayed on the website.
  7. We could not deliver to the address provided by you.
  8. Due to an event outside our control or in the event of clear misspelling, pricing or other errors or mistakes in the website information.


When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. As to the latter: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud.

Price / Payment


The available payment methods for a purchase on the website:

  1. PayPal
  2. Bank Wire
  3. Ideal
  4. Credit card
  5. eMaestro

We do not accept any method of payment other than those listed. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.


If you pay by credit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. If you pay by bank transfer, we will start delivery after we receive your payment. This may take several days. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled.

Payments can only be processed if the billing information can be verified.

We retain title in any product(s) until we have received full payment for such product(s).


The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing. Prices are quoted in Euro.


The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the order confirmation, which we recommend you to print or download for future reference.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.

Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.


The prices of the products will be as displayed on the website. Prices may change from time to time, but changes will not affect any order which we have confirmed in an order confirmation.

Shipping & delivery

At OSAKA Hockey we are delighted to provide an efficient delivery service to our customers. We have working relationships with national and international couriers and guarantee to provide you a fast efficient service. At OSAKA Hockey we will endeavor to have your order dispatched within 48hrs. All goods are physically checked by our staff prior to dispatch.

All goods will be dispatched via national or international couriers and will require a signature upon delivery. A tracking number for your consignment will be made available to you. Orders can be dispatched to your home or work place. Deliveries are made on weekdays Mon-Fri 8.30am to 5.30pm.

Return and cancellations


Cancelling your order is unfortunately not possible. Since we begin processing orders placed at our online store immediately. You can still return your order in accordance with the return procedures and conditions below. 

Customized orders cannot be cancelled before shipment, as we start building the customized products immediately after receiving the order. You can still return your order in accordance with the return procedures and conditions below. 


In the event that you are not satisfied with any purchase from osakahockey.com, you may return unused goods, along with all original packaging and any labels within 14 days of receipt for a full refund. Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier or postal service. We cannot accept responsibility until a member of our staff has signed for receipt of the goods. When we receive the goods back, after inspection, we will process a refund onto the card used to make the original order. Please Note: All shortages, damages or discrepancies in your shipment must be reported within 14 days of receipt.


All goods come with a 3-month guarantee. If an item is delivered faulty or becomes faulty through normal use then please contact our Customer Service: 

Osaka Hockey Europe NV

Schijnpoortweg 137
2170 Merksem
+32 3 326 03  10

Openings hours office
Mon-Thu 8.30 to 12.30 - 13.30 to 17.30
Fri 8.30 to 12.30 - 13.30 to 16.30


Use of the website

Please read OSAKA’s Terms and Conditions for website carefully before using the website and any OSAKA’s content on social media websites. These Use of the Website Terms and Conditions apply to all visits and uses of the website, as well as to the content information, recommendations, products and services provided to you on or through the website. By accessing and using the website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the website and the internet.


All of the content featured or displayed on our website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by OSAKA HOCKEY EUROPE NV, its affiliated companies, its licensors or its content providers. All elements of the website including, but not limited to, the general design and the content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with OSAKA, no portion or element of the website or its content may be copied or retransmitted via any means. The website, its content and all related rights shall remain the exclusive property of OSAKA HOCKEY EUROPE NV, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.


The copyright in all content is and remains owned by OSAKA HOCKEY EUROPE NV, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the website, you are authorized to view, play, print and download content found on the website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. You may not reuse any content without first obtaining the consent of OSAKA. For purposes of these terms, the use of any such content on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from content found on the website.

In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by OSAKA. OSAKA does not transfer title to the software to you. You own the medium on which the software is recorded, but OSAKA retains full and complete title to the software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form.

All trademarks, service marks, logos and trade names which appear on products of OSAKA HOCKEY, product packaging and/or on the website, whether registered or not (the “Trade Marks”) remain the exclusive property of OSAKA HOCKEY, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without OSAKA's prior written consent. The use of any of the Trade Marks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other intern websites, is prohibited without the express written consent of OSAKA.


The website and the content are free of charge and provided 'as is' and without any warranties of any kind. The information on the website is for general information purposes only and does not constitute advice.

OSAKA does not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website or the server that makes the website available are free of viruses or any other harmful components. Further, OSAKA will not provide for specific IT infrastructure or connectivity. OSAKA cannot represent or warrant the website will be uninterrupted or error free. OSAKA does not make any warranties or representations regarding the use of the content on the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.


Your use of the website is at your own risk. Neither OSAKA, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the content on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products or otherwise arising out of or in connection with these Use of website Terms and Conditions, even if OSAKA has been advised of the possibility of any such damages.


For your convenience and to improve the usage of the website, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside OSAKA’s service and off the website and are beyond OSAKA’s control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The websites you can link to have their own separate terms and conditions as well as a privacy policy. OSAKA is not responsible and cannot be held liable for the content and activities of these websites. You therefore visit these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.


You are prohibited from using the website to post or transmit any User Generated Content which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. OSAKA may deny you access to the website at any time in its sole discretion, and which shall include situations where OSAKA believes that your use of the website is in breach of any of these Use of website Terms and Conditions and/or applicable laws.

You are also prohibited from using the website to advertise or perform any commercial solicitation.


All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the website post to the website or transmit using the website will be deemed non-confidential and non-proprietary. Accordingly, OSAKA shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that OSAKA only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. OSAKA shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall OSAKA be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of OSAKA. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep OSAKA and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by OSAKA or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the website.

OSAKA reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which OSAKA believes is not in accordance with these Use of website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to OSAKA.

You agree to promptly notify OSAKA in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to OSAKA sufficient information to enable OSAKA to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. OSAKA agrees to make good faith efforts to investigate such complaint and shall take such action as OSAKA in its sole discretion decides. However, OSAKA does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.


OSAKA maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to OSAKA’s business whether consisting of texts, images, sounds, software, information or otherwise from persons external to OSAKA. You should therefore not post any materials on the website or send these to OSAKA by e-mail or otherwise.

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