Return Policy



If you’re looking to return your order for whatever reason, we're here to help!
We offer free returns for EU & USA orders within 30 days of receiving your order. It is not possible to exchange the products.

Once the return has been received you will be informed by mail. The value of the returned products will be refunded on the account that was used to make the purchase within 15 days.

! For UK: When you live in the UK, receiving your refund can take up to 30 days due to Brexit.

! For Northern Ireland: At the moment we don't offer free returns to Northern Ireland.

! Rest of the world: At the moment we don't offer free returns.

Please note the following requirements for our return policy:

Below are some examples of common exceptions.

  • Custom items (like the Custom Pro Hockey Stick) are final and cannot be returned
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

Return items

Thank you for shopping at Osaka. If you are not satisfied with your purchase you have the possibility to return FREE of charge for EU & USA orders within 30 days of receipt of your package. It is not possible to exchange the products.

! Northern Ireland & The Rest of the world: At the moment we don't offer free returns.

Once the return has been received you will be informed by mail. The value of the returned products will be refunded on the account that was used to make the purchase within 15 days.

In order for us to do so we need:

  1. Item(s) unworn in original packaging and in resellable condition.
  2. Item(s) unwashed/unaltered and with original tags.

How to return

  1. Go to the return portal to register your return with the '800' number on your order overview and print our your delivery note.
  2. Pack the product(s) in the original box (if possible).
  3. Put the return label on top of the delivery label.
  4. Bring your package to a Service Point, of the courier who delivered your package, near you. The courier can be found on the return label. Keep the receipt as proof of return.

    Refunds

    The refund will be made via the payment method used to make the purchase.

    You will receive email confirmation of the refund once it has been completed.

    If you did not receive a refund after more than 15 days, please contact your bank and show them the confirmation to speed up the process.

    ! For UK: When you live in the UK, receiving your refund can take up to 30 days due to Brexit.